Are you looking to embark on your first Continuous Quality Improvement (CQI) cycle? Have you used the CQI process before, but would like to be part of a CQI learning community and expand your skills? BGCA’s CQI Training Series is here to help you along your journey, provide useful resources, and answer any questions that you have along the way.
This course series, structured around the CQI phases, combines instructor-led and self-directed sessions to help you and your Club make the most of their time and resources. See course descriptions, registration links and scheduling information below.
CQI Community Conversations
We are pausing the CQI Community as we make new plans. To get updates, join the CQI Newsletter mailing list at https://bit.ly/CQINewsletterSignUp
Introduction to CQI Workshops
Intro to CQI, Self-Directed Course Option
This self-directed course introduces your organization’s quality leader and larger staff team to the fundamentals of implementing a CQI process at your Club.
This course will use a research-tested framework for improvement to explore:
• How to define quality for your program, site or organization.
• How to identify strengths and improvement areas.
• Tools for assessing the quality of youth-facing programs.
• How to identify what youth and staff are experiencing.
• Discover systems, structures, and supports to connect with leaders in CQI.
Click here to complete the course.
Or, log in to Spillett Leadership University, search “CQI” and select the course called “Continuous Quality Improvement.”
Introduction to Team Based Planning for CQI, Virtual Tutorial and Learning Coach Module
In this recorded webinar, participants will explore how to make plans for improving program quality at the site level. Facilitators will discuss the importance of using a team-based approach to planning conversations and will review the Team Based Planning tool.
Find the webinar and Learning Coach Module in the Plan portion of the CQI Toolkit at https://cqitoolkit.org/plan/
Youth Program Quality Assessment (YPQA) Workshops & Certifications
Program Quality Assessment Basics (PQA Basics), Live-Virtual Workshop
The Youth Program Quality Assessment (YPQA) is the first step in improving program quality at your Club. This virtual, instructor-led workshop will prepare you to conduct quality self-assessments using the YPQA. This course is encouraged for all staff who will be using the YPQA, especially for site directors, managers and administrators who will be organizing a CQI process using the YPQA.
This live, virtual workshop takes place over two consecutive days, split between two, three-hour sessions. Both sessions are required for completion.
Training Capacity: 25 Participants
Dates & Times
(Click to Register)
There are currently no live webinar sessions planned for Fall 2025. For most Club staff, the self-guided SLU PQA Basics listed below is a great introduction to the assessment process. For Quality Leads, consider completing the SLU version and then scheduling a consultation with the Quality team to talk about implementation at your organization at https://bit.ly/BGCAYDConsultations
Questions? Want to be added to a Training Interest list if a cohort is added later in the year? Email quality@bgca.org.
PQA Basics Self-Directed Course Option
The Youth Program Quality Assessment (YPQA) is the first step in improving quality at your Club or Organization. This self-directed course will teach you and your staff how to conduct self-assessments using the YPQA. CQI process leaders and managers are encouraged to complete the live, virtual PQA basics options above. This course is best suited for youth development professionals or other staff who will be participating in, but not managing, a Club’s CQI efforts.
This curriculum walks the user through the Youth Program Quality Assessment tool, item-by-item, and provides observational note-taking practice. Participants learn to “fit and score” items in the tool using anecdotal evidence. Participants also learn how to participate in program self-assessment.
Click here to access PQA Basics on Spillett Leadership University
Or, log in to Spillett Leadership University, search “PQA” and select the “PQA Basics” course.
External Assessor Reliability Training (EART) for the YPQA, Live-Virtual Workshop
The External Assessor Reliability Training, or EART, is an advanced four session course on the Youth Program Quality Assessment. This deep-dive into the tool provides staff who are already familiar with the YPQA an opportunity to sharpen their observational note taking skills and understanding of each item in the tool. The course culminates in a scored video “reliability check.” Participants who successfully achieve acceptable levels of reliability (80% at the item level) become “Endorsed Assessors” and can collect research quality data. External Assessors of the YPQA can conduct YPQAs internally at their own Club or organization or at any other Boys & Girls Club.
Please Note: Participants are required to attend all four sessions in full to qualify for certification.
Dates & Times
(Click to Register)
- Session 1: Thurs Aug 7: 10 AM – 11 AM ET/ 7 AM –8 AM PT
- Session 2: Mon Aug 11: 10 AM – 1 PM ET/ 7 AM – 10 AM PT
- Session 3: Tues Aug 12: 10 AM – 1 PM ET/ 7 AM – 10 AM PT
- Session 4: Thurs Aug 13: 10 AM – 12 PM ET/ 7 AM – 11 AM PT
- Session 1: Wed Oct 22: 1 PM – 2 PM ET/ 10 AM – 11 AM PT
- Session 2: Mon Oct 27: 1 PM – 4 PM ET/ 10 AM – 1 PM PT
- Session 3: Tues Oct 28: 1 PM – 4 PM ET/ 10 AM – 1 PM PT
- Session 4: Thurs Oct 30: 1 PM – 3 PM ET/ 10 AM – 12 PM PT