Now that you’ve created an improvement plan, it’s time to implement it with your staff. The information in this section provides information on trainings to enhance your staff practice. It also provides insight to help you track your plan and celebrate wins.

Pulse Checks

This guide explains how to collect real-time feedback about your Club Experience. It shows you how to conduct quick, easy and inexpensive pulse checks.

We suggest using polls to gather feedback from youth. A poll is a great way to immediately and anonymously learn specific aspects of your members’ Club Experience. Exit polls ask a single “Question of the Day,” which members can answer as they transition out of an area or exit the Club. Interactive polls allow you to ask questions via smartphones or tablets, then discuss results.


Pulse Check Guide


Youth Development Training

As you consider your improvement plan goals you will want to identify training and resources needed to support your staff in meeting these goals. The School of Youth Development 2020 Catalog of Learning outlines a variety of training. Training are available as Instructor-Led, Distance Learning, and Learning modules. Use the catalog to select the training that aligns with your improvement plan goals.


School of Youth Development 2020 Catalog of Learning


Trainer Dashboard

Now that you have identified the training you need it’s time to request trainers. If your organization doesn’t currently have a National Trainer Tier 1 or 2 or a Methods Trainer, please use the trainer dashboard to identify local trainers to support your training efforts. Go to Spillett Leadership University, select the ILT tab, and go to Manage Events & Sessions. Select the trainer dashboard from the prompt at the top of the screen.

If you are currently logged into SLU you can use the link below to go straight to the dashboard.

Trainer Dashboard

Virtual Training Calendar

Boys & Girls Clubs of America offers a variety of Virtual Instructor-led youth development training. To browse and register for upcoming training events visit the program training calendar.

Program Training Calendar

Spillet Leadership University

Spillett Leadership University (SLU) provides meaningful, continuous learning opportunities for Boys & Girls Club professionals. Learning opportunities within Spillett Leadership University are organized into five schools; however, this portion of the toolkit will focus on:

  • School of Youth Development
  • School of Management

Consider your improvement plan goals and use SLU to identify appropriate trainings and workshops that will enhance skills necessary for you and your team to achieve those goals.

Youth Work Methods Trainings are available on SLU. Each training is aligned to specific scales and domains on the YPQA. Below is a description of each training and the scales and domains they support.


Distance Learning Training Descriptions



Plan Professional Development Training

Now that you have completed the IMPROVE phase, it’s time to move to REFLECT.